Position Overview

dormakaba is seeking an Advanced System Technician II based in Hawaii. The Advanced System Technician II is responsible for supporting and handling Customer Service Escalations (level 2). The Level 2 System Technician will also be required to support the critical functional groups of dormakaba which are Engineering, Technical Support (Level 1 Domestic and International) and Sales (Domestic and International).

HIRING SALARY RANGE: Base Salary $73,000-$78,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) Please visit our career site for more information on benefits.

What you will do

• Deliver advanced technical support by troubleshooting software, network, and hardware issues to accurately identify and resolve problems
• Provide advanced technical support to Level 1 technicians and installers and coach both as needed
• Act as the interface between customers and 3rd party integrated product suppliers on hardware and software issues
• Interface with customers on product functions and requirements, data analysis, yields, and defect reporting

What we require

• College degree or equivalent industry experience in information technology or another relevant field
• Experience in Windows Operating Systems, Microsoft Office Suite, VPN, Visio, and Windows networks using TCP/IP
• Relevant experience in system level testing, servers, and software application testing
• Solid troubleshooting and problem-solving ability
• 2+ years of experience in technical network support and troubleshooting
• Proficiency in SQL for data querying and analysis

What we prefer

• Demonstrated ability to act as a decision maker, capable of evaluating situations and taking ownership of resolutions independently
• Strong critical thinking skills with the ability to analyze complex technical problems and develop effective solutions
• Experience working in cross-functional environments, collaborating with engineering, sales, and support teams
• Familiarity with access control, physical security systems, or dormakaba product lines

What we offer

• Taking Care of our Employees on Day One with Medical, Dental, Vision, Life and Disability Insurance coverage options.  No waiting periods!
• Your health is our priority, we offer Medical Wellness Programs to aid in your well-being
• Vacation and Personal Time Off
• We support your growing family; we provide Parental Leave for Moms and Dads!
• Wisely plan for your future with our 401k Matching plan beginning on Day One
• Supporting your career development with our Tuition Reimbursement Program
• Robust culture supporting internal advancement with our Learn and Grow Program
• 24/7 access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests.
• Employee Assistance Programs
• Voluntary Legal Insurance
• Unlimited Referral Reward Bonuses
• Corporate Discounts for shopping, travel and more!

Who we are

We are at the heart of every place that matters. From automatic doors to cloud-based access management – as a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. With over 160 years of experience and a focus on excellence and innovation, we offer exciting opportunities to grow in an environment where you can make a real impact. At dormakaba, you are encouraged to take initiative, develop your skills, and build your career alongside 16,000 experts worldwide who are setting industry standards every day.

Work in a place where you matter – apply now!

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