Adoption & Change Management Specialist

POSITION: Adoption & Change Management (ACM) Specialist 

JOB TYPE: Full Time 

LOCATION: Remote  

About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and thrive. We elevate IT conversations from ingredients to outcomes, delivering fully designed solutions with no bad options. If you’re looking for the fast lane into an IT career or want to supercharge your professional development, you’ve come to the right place. At F12, you’ll collaborate with a diverse team and gain exposure to technology services across countless businesses—building a resume rich with experience and accomplishments. Our mission is to elevate our employees by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work—and we’re looking for like-minded individuals to join us. 

The Position: Our Digital Workplace Adoption practice is in search of an energetic, adaptable, and passionate individual to join our team as an Adoption & Change Management Specialist. You will play a pivotal role in driving successful client adoption of Microsoft 365 tools and modern ways of working, with a specific emphasis on leveraging M365 Copilot and related Gen AI tooling. Your primary responsibility is to guide our clients’ end users through the adoption and change management transition, ensuring they maximize the benefits of Microsoft 365 with a focus on embracing AI & Copilot capabilities. 

This role is a hands‑on, outcomes‑focused specialist responsible for supporting safe, effective, and measurable adoption of Digital Workplace and AI solutions across F12.net and our MSP customer base. This role plays a crucial part in translating strategy into action, working directly with end users, champions, managers, and cross‑functional teams to ensure adoption success. 

This role requires a practical communicator who can simplify complex concepts, deliver great training experiences, and support clients through structured change and value realization. The Practitioner works closely with the Director, Digital Workplace Adoption to execute the DWA roadmap, support delivery of programs, and contribute to a culture of continuous improvement. 

Responsibilities:   

Adoption Delivery & Change Management 

• Deliver role‑based enablement for Digital Workplace and AI scenarios (M365 Copilot, Power Platform, Teams, SharePoint, modern collaboration practices) 
• Support change management activities, including stakeholder analysis, communication planning, and engagement touchpoints 
• Facilitate training sessions, workshops, demos, office hours, and Q&A forums 
• Support champions program execution, including onboarding, communications, and community activities 
• Assist in developing change, training, and communication assets (guides, videos, playbooks, emails) 

Governance & Safe Use Support 

• Support responsible AI and Digital Workplace governance activities (data access, sensitivity labels, DLP, guardrails) 
• Help monitor usage patterns and escalation of risks or misuse 
• Assist with intake and approval processes for Copilot, Power Platform, and modern workplace features 
•  

Value Realization & Reporting 

• Track adoption metrics (usage, activation, sentiment, scenario KPIs) 
• Contribute to dashboards, reporting summaries, and insights 
• Capture success stories, lessons learned, and continuous improvement opportunities 

Service Delivery Support 

• Support delivery of DWA assessments, pilots, enterprise rollouts, and optimization programs 
• Prepare documentation, artifacts, SOW materials, and playbooks used in delivery 
• Contribute to reusable assets, templates, and delivery methods 
• Collaborate with Customer Success, Modern Work, Sales, and Security/GRC teams 

Internal & Customer Collaboration 

• Coordinate closely with the Director, Digital Workplace Adoption to ensure program alignment 
• Share best practices and exemplars across F12 
• Support internal adoption efforts by coaching employees and reinforcing modern work behaviours 

Requirements:   

• Preference will be given to candidates holding a Prosci Change Practitioner certification (or similar). 
• Proven experience in change management, adoption, or training related to Microsoft 365 & Copilot; strong understanding of Microsoft 365 applications, including but not limited to SharePoint, Teams, OneDrive, OneNote, To Do, Planner, Copilot, and their integration possibilities. 
• Excellent communication, both written and verbal. 
• Strong facilitation skills with the ability to convey technical information to non-technical audiences.  
• Ability to work collaboratively across teams and adapt to evolving technologies. 

Competencies: 

• Empathy‑driven communication & user‑centric mindset 
• Problem solving & critical thinking 
• Detail orientation with disciplined execution 
• Change leadership & stakeholder engagement 
• Effective facilitation & consultative communication 
• Organization and ability to manage multiple priorities 
• Team collaboration and willingness to share knowledge 

What You Can Expect from Us: We are proud of our forward-thinking, dynamic culture that champions diversity, inclusivity, and a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we’ve got your back. Our comprehensive total rewards program includes:  

• Work-Life & Growth: Three weeks vacation plus extra Flex Days, leadership development opportunities, growth coaching, and reimbursements for educational advancement and certifications.  
• Health & Financial Well-Being: Health Spending Account or RRSP matching, extended health care, dental and vision coverage, disability and life insurance, and an employee assistance program.  
• Additional Perks: Tuition reimbursement, paid time off, on-site parking, high-class office amenities, and company events. 

Our Equal Opportunity Commitment: F12.net practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a diverse workforce in experience, skills and knowledge. The company maintains a strict policy to ensure equal employment opportunities and does not discriminate based on any grounds and elements protected by law. For those requiring assistance with disabilities, information relating to accommodation and accommodation measures will be addressed confidentially. Please notify us in advance if any accommodation needs are required. 

The above statements are intended to describe the general nature and level of work performed by people assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities and duties required of people assigned to this job classification.