Administrative Assistant

Part Time Administrative Assistant
Sterling Heating and Air Conditioning LLC
Hoschton GA area | 20 hours per week | Schedule and pay discussed during interview
Sterling Heating and Air Conditioning LLC is looking for an organized, dependable administrative assistant to help keep our growing HVAC business running smoothly. You will work directly with the owner to schedule maintenance visits, keep customer records accurate, and follow up on estimates and invoices. We are looking for someone who takes initiative, communicates clearly, and follows through.
What you will do
• Schedule preventive maintenance visits and coordinate appointments with customers and technicians.
• Keep Housecall Pro customer profiles, equipment details, service agreements, job notes, and schedules accurate and up to date.
• Follow up on open estimates, record customer responses, and help schedule approved work.
• Prepare and send invoices from completed job information; follow up professionally on outstanding balances and refer payment issues to the owner.
• Answer and return customer calls, texts, and emails; communicate appointment updates and route technical questions to the appropriate technician.
• Organize job paperwork, receipts, and service records, and coordinate missing information with the owner and bookkeeper.
• Maintain a follow-up list so maintenance appointments, estimates, and customer requests are completed on time.
What we are looking for
• Strong organization, attention to detail, and friendly customer service skills.
• Comfort using computers, email, calendars, and basic spreadsheets; ability to learn new software.
• Ability to prioritize tasks, work independently, and handle customer and business information confidentially.
• Office administration, scheduling, or customer service experience preferred. HVAC or home service experience and Housecall Pro knowledge are a plus; HVAC technical experience is not required.
Schedule and compensation
Part-time position, 20 hours per week. Specific workdays, hours, work location arrangements, and hourly pay will be discussed during the interview. This role focuses on office administration and customer coordination; our bookkeeper handles the accounting function.
How to apply
Apply through this job posting with your resume and a brief note about your administrative or customer service experience. Please include your availability and any experience with Housecall Pro or other scheduling software.