Administrative and Social Media Virtual Assistant (AU Dayshift, WFH Philippines - Law Firm)

This is a remote position.

Job Description: Administrative and Social Media Virtual Assistant

PERMANENT AU DAYSHIFT
REMOTE, WFH-PHILIPPINES
VA Rate: $8-9 AUD per hour
Will start at 30 hours a week (will turn Fulltime based on performance) Client Type : Law Firm
Reporting to Principal / Managing Lawyer / Operations Lead, as directed
Core standard Accurate, confidential, practical and outcome-focused work

Role purpose:
Provide reliable administrative support, maintain organized records and assist with professional social media, communications and stakeholder engagement so the firm presents consistently and operates efficiently.

About the role
We are seeking an organized, proactive Administrative and Social Media Virtual Assistant to support day-to-day operations, communications, digital presence and record management. The role requires strong written communication, attention to detail, confidentiality and the ability to manage competing priorities without constant
supervision.

The successful candidate will assist with scheduling, document organization, online research, email monitoring, client and stakeholder communications, and the preparation of professional content for social media and business profiles.

Key objectives

• Keep administrative systems, files, records and communications organized and current.
  
• Support consistent and professional online visibility across relevant social media and professional platforms.
  
• Assist leadership and team members by preparing clear documents, summaries, reports and correspondence.
  
• Improve responsiveness to enquiries, stakeholders and internal requests.
  
• Maintain accurate contact lists, records and task logs.
  

Key responsibilities

Administrative support

• Provide administrative support to the team, including scheduling, calendar coordination, presentation preparation, meeting organization, note-taking and document summaries.
  
• Monitor, organize and prioritize emails, tasks and service enquiries.
  
• Prepare communications including memos, emails, invoices, reports and other correspondence.
  
• Maintain files, folders, records and document registers in a clear and consistent manner.
  
• Conduct online research to locate and verify contact information, including phone numbers, email addresses and stakeholder details.
  
• Update spreadsheets and databases, ensuring information is current, accurate and consistently formatted.
  
• Respond to routine enquiries and escalate matters that require professional or management attention.
  
• Assist with general office support, document preparation and ad hoc administrative tasks.
  

Social media and professional profile support

• Create, schedule and assist with social media campaigns across platforms such as LinkedIn, Facebook and Instagram, consistent with the firm’s brand, tone and professional standards.
  
• Maintain or update client, business or professional profiles as directed.
  
• Work with internal team members to develop relevant, accurate and engaging content for posts, campaigns and updates.
  
• Monitor online conversations relevant to the firm, services, industry and professional reputation.
  
• Track campaign performance and report key metrics such as reach, engagement, impressions, enquiries and leads generated.
  
• Maintain organized content calendars, asset folders and campaign records.
  

Stakeholder communication

• Communicate professionally with key stakeholders, service users, families, staff, advocates, suppliers and other contacts as required.
  
• Use clear written communication and appropriate escalation where enquiries are sensitive, urgent or outside delegated authority.
  
• Maintain confidentiality and discretion when handling internal, client or stakeholder information.
  

Required skills and experience

• Previous experience in an administrative, virtual assistant, social media or communications support role is REQUIRED
  
• Excellent written and verbal communication skills.
  
• Strong organizational skills and ability to manage multiple tasks accurately.
  
• Proficiency in Microsoft Office, including Word, Excel and PowerPoint; familiarity with Google Workspace is also desirable.
  
• Familiarity with social media platforms and social media management tools.
  
• Ability to create clear, engaging and professional content.
  
• Strong attention to detail when maintaining records, spreadsheets and contact lists.
  
• Ability to work independently, meet deadlines and seek clarification when necessary.
  
• Sound judgment, confidentiality and professionalism.
  

Desirable skills and experience

• Experience supporting a law firm, professional services firm, regulated business or client-facing service provider.
  
• Experience with Canva, Meta Business Suite, LinkedIn, scheduling tools, email marketing platforms or CRM systems.
  
• Basic understanding of brand consistency, tone of voice and reputational risk in online communications.
  
• Experience preparing short reports, summaries, minutes or stakeholder updates.
  

Success measures

• Administrative tasks are completed accurately and on time.
  
• Files, records, spreadsheets and communications are organized and easy to locate.
  
• Social media and professional profiles are current, consistent and aligned with brand objectives.
  
• Stakeholder enquiries are handled promptly and professionally.
  
• Leadership and team members experience reduced administrative burden.