Accounts Receivable Specialist

SUMMARY:

This customer-service oriented position, works with customers, many of whom are long-term, regarding the bill they received from us. 

DUTIES AND RESPONSIBILITIES:

• Provides support in our credit / accounts receivable department
• Processing credit card payments
• Follows established cadence schedule to follow up with customers on outstanding balances to ensure timely payment, account remains in good standing and meet departmental Days Sales Outstanding (DSO) expectations.
• Working with multiple departments (e.g. returns, expediting, sales, customer service and warehouse) to gather information for customers to answer questions and resolve issues; working to correct invoice issues and concerns
• Providing customer with copies of invoices, statements or any supporting documents as requested
• Submitting invoices into customer portals (as needed)
• Reconciling credits and returns to demonstrate accurate outstanding balance to customer
• Releasing orders for customers; working with management for approval on exceptions
• Contacting (calling / emailing) customers regarding account status and providing payment details
• Other duties as assigned
• Reports to the Accounts Receivable Manager

SKILLS AND EXPERIENCE REQUIRED:

• $17 - $21 per hour
• Previous Accounts Receivable and/or collections experience required
• Excellent verbal, written and interpersonal communication skills
• Strong customer service experience
• Excellent follow up skills
• Good listening skills and attention to details
• Intermediate Microsoft Office Skills (Word, Excel, Outlook, Teams); previously experience with Lockstep® or Prophet21 (p21) preferred
• High level of integrity and self-starter who is motivated and driven
• Passionate, Adaptable, Customer Focused and Teamwork oriented
• Strong sense of urgency and accountability

REMOTE/HYBRID WORK REQUIREMENTS: In order to work remotely the Employee Must:

• Reside in the United States or Canada.
• Have access to high-speed reliable internet (with a minimum of 50 mbps for download speed and 50 mbps for upload speed).
• Have a quiet, dedicated workspace free from distraction.
• For more details, see the Remote Work Policy in the Employee Handbook.

This job description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.