Accounts Receivable Specialist

Summary Statement

For more than a century Ottobock has pursued the mission of helping people living with limb loss or mobility challenges regain or maintain their freedom of movement. We do this through the development of leading prosthetic, orthotic and wheelchair innovation and an unwavering commitment to delivering superior patient care experiences. As a growing healthcare company, we continue to invest in both our people and new service offerings. With more than 10,000 employees worldwide and 1,000 across North America, we are dedicated to advancing the O&P industry and improving the lives of the people served by it.

We are looking for an Accounts Receivable Specialist to join our remote team! This position is responsible for ensuring services are paid by the insurance payor. This includes working correspondence, appeals, and denials.

(required work schedule 8AM-5PM Eastern Time Zone - must be located in the U.S.)

Duties & Responsibilities

• Contact insurance payors by telephone or online regarding non-payment or short payment on outstanding claims 
• Contact patient on outstanding balances, assist with payment plans and financial hardships 
• Review denied claims and determine next level of action  
• Resubmit corrected claims to payors for reprocessing 
• Respond to insurance payor correspondence 
• Work AR aging reports for payors and patients 
• Print and mail claim forms to insurance payors as need 
• Submit write-offs, adjustments, and refunds 
• Daily processing of tasks assigned directly to you from the billing software system 
• Work accounts promptly to ensure claims are processed appropriately  
• Provide exceptional customer service to all internal and external customers 
• Remain conscious of all policy changes and denial trends implemented by insurance payors 
• Meets work standards by following production and productivity quality standards 
• Perform other duties as assigned 

Qualifications

Minimum 1 year of experience in medical billing and collections  

Minimum 1 year of experience in accounts receivable, claims, and insurance payor requirements 

High school diploma or equivalent qualification required 

Experience working remote

Available to work 8AM-5PM Eastern Time Zone

Knowledge, Skills, and Abilities: 

Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.   

Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.   

Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.  

Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.   

Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.   

Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.   

Completes work in a timely manner; Strives to increase productivity; Works quickly.   

Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions.   

Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.   

Consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.   

Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.   

Knowledge of healthcare billing processes, medical claims for Medicare, Medicaid, and Commercial plans   

Proficient with Microsoft Office Software-excel, word, email  

Benefits

• Medical
• Vision
• Dental
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Paid time off
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability
• 401k match up to 3.5%
• Paid parental leave

Compensation Data

Salary Disclosure: $18-20 hr.