Accounting Specialist

This is a remote position.

We are seeking a detail-oriented and customer-focused Accounting & Client Support Specialist to join our client’s growing transportation finance and back-office services operation.

The ideal candidate will have experience in Accounts Payable, Accounts Receivable, freight billing, transportation documentation, invoice processing, or logistics customer service. This position will serve as a key point of contact for transportation clients, carriers, brokers, and internal teams, handling account inquiries, invoice and payment questions, documentation follow-up, and day-to-day service needs.

The successful candidate will be comfortable managing a high volume of customer calls and emails, reviewing freight-related documentation, resolving billing and payment discrepancies, maintaining accurate account records, and delivering a responsive and professional customer experience.

Key Responsibilities

• Provide timely and professional support to clients, carriers, brokers, and internal teams by phone and email.
  
• Serve as a primary point of contact for questions related to invoices, payments, account status, documentation requirements, and service requests.
  
• Review and verify freight documentation, including Bills of Lading (BOLs), Proofs of Delivery (PODs), rate confirmations, invoices, and supporting documents.
  
• Identify missing, incomplete, inaccurate, or conflicting documentation and coordinate with clients or carriers to obtain corrections promptly.
  
• Support Accounts Payable and Accounts Receivable processes, including invoice review, payment tracking, reconciliation, and account maintenance.
  
• Monitor outstanding invoices, payment statuses, aging items, and unresolved account issues.
  
• Research and resolve billing discrepancies, short payments, duplicate invoices, disputed charges, and payment-processing concerns.
  
• Coordinate with internal teams to ensure carrier payments, invoice audits, and client account activity are processed accurately and on time.
  
• Maintain accurate and organized account and customer records.
  
• Follow up on outstanding documentation, invoices, payments, and service requests to ensure timely resolution.
  

Requirements

Benefits