Account/Project Manager

This is a remote position.

Responsibilities:

Project Delivery

● Lead end-to-end delivery of eCommerce projects (new builds, enhancements, integrations, BAU support).
● Successfully manage multiple concurrent projects & deliverables, including planning schedules, budgeting and resource allocation.
● Responsible for scope requirements; working with the design & technical leads to keep delivery within scope and budget.
● Ensure seamless integration of third-party applications, APIs, and eCommerce tools.
● Own delivery outcomes: scope, timeline, budget, and quality.
● Conduct regular project reporting, status updates, and post-launch performance reviews.
● Effectively identify and mitigate risks and resolve challenges. Continuously improve internal processes to enhance efficiency and client satisfaction.

Client Strategy and Consultation

● Act as a strategic partner, advising clients on how to optimise and grow their eCommerce presence.
● Lead quarterly business reviews (QBRs) with key clients, presenting performance insights, learnings, and recommendations.
● Develop strategic roadmaps aligned with client business goals (e.g. CRO, platform upgrades, integrations).
● Proactively suggest opportunities for improvement, including CRO, UX enhancements, platform upgrades, and new integrations.
● Stay across eCommerce platform updates (Shopify, BigCommerce, Headless, etc.) and share relevant insights with clients.
● Partner with the Head of Client Success to drive account growth through consultative upselling and cross-selling.

Leadership & Collaboration
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● Build and maintain strong relationships with stakeholders, including clients, partners, and internal teams.
● Collaborate with clients to understand business objectives, project requirements, and technical specifications.
● Mentor and guide junior team members, fostering growth and development.
● Support the Head of Client Success in meeting agency business goals.

Requirements

● 4+ years of proven experience in web project management within a digital Agency
● Exceptional organisational skills with the ability to manage multiple projects simultaneously.
● Experience working on both large and small budget projects ranging from $50K up to $300k +
● Ability to liaise effectively with technical and non-technical teams.
● Preferable to have certification in PMP, Prince 2, Certified scrum master.
● Excellent communication, presentation, and stakeholder management skills.
● Strong negotiation and risk management capabilities.
● Strong understanding of eCommerce platforms, including Shopify, BIg Commerce and Headless CMS solutions.
● Proficiency in project management tools such as Jira, Confluence, Smartsheet/Microsoft project, Google suite.
● Knowledge of UX/UI best practices, website performance optimisation, and SEO principles is an advantage.
● A problem-solving mindset with a proactive approach to challenges.
● Data-driven mindset: comfortable with analytics, reporting, and performance measurement.