Account Manager (Warranty)

This is a remote position.

In this role, you will be reporting to the operations manager, and help support dealership clients with warranty claim submissions, audits, and issue resolution while working closely with internal systems and automation tools. The Account Manager is the primary point of contact for clients and is responsible for ensuring high quality and consistent service delivery, strong communication, and ongoing adoption of EZ2 Automate solutions. This role blends relationship management with execution-oriented support across warranty operations.

This role is ideal for someone who enjoys problem-solving and digging into the details. You're naturally curious, comfortable reviewing a volume of documentation, interpreting policies, and like supporting others to ensure work is done accurately, confidently, and efficiently. Bonus if you have experience with some dealership, warranty, or service operations!

• Monitor and manage client issue boards, support chats, and service tickets to ensure timely and accurate resolution
  

• Coordinate with dealership service and warranty teams to resolve warranty-related issues efficiently
  

• Perform accurate and timely data entry, validation, and reconciliation of claim information across multiple systems and software platforms
  

• Interpret warranty policies and supporting documentation to prepare claims accurately and provide clear guidance to dealership clients
  

• Prepare, submit, and audit warranty claims, ensuring accuracy, consistency, and compliance with OEM policies, standards, client requirements, and applicable internal and external systems, and basic GAAP Principles
  

• Review and analyze work orders and related information for accuracy, completeness, and compliance prior to submission, proactively identifying and resolving issues
  

• Identify errors, missing documentation, or policy inconsistencies and resolve them proactively
  

• Maintain strong working knowledge of evolving manufacturer warranty policies, guidelines, bulletins, documentation and communications requirements
  

• Escalate complex claims or documentation issues to manufacturers when required
  

• Adhere and apply internal processes, standards, and workflows, while demonstrating the ability to identify when issues require escalation or additional guidance
  

• Support Prior Work Authorization (PWA) processes within OEM systems
  

• Assist with reconciliation activities during and following month-end reporting cycles
  

• Collaborate closely with internal teams to support evolving workflows, processes, and automation initiatives
  

• Identify opportunities to improve efficiency, accuracy, and consistency across warranty and client workflows
  

• Gradually participate in client-facing discussions as product knowledge and experience deepen within the role
  

Requirements

Qualifications:  

• Strong written and verbal English communication and reading comprehension skills
  
• Proficient in Microsoft Office tools with the ability to learn and utilize workplace software quickly; comfortable working across multiple systems
  
• Comfortable with video calls and written client communication
  
• Comfortable and disciplined to work in a fully remote environment
  
• Ability to prioritize workload and ability to manage multiple tasks
  
• Ability to work both independently and within a team setting
  
• Must be legally authorized to work in Canada
  
• Minimum a high school diploma
  

• Experience working with automotive dealerships or a similar environment
  
• Familiarity with dealership management systems and warranty administration
  

Benefits

About Us

EZ2 Automate is growing and we are looking to expand our team! We partner with automotive dealerships to streamline and optimize warranty operations through automation, process improvement, and data-driven solutions. We work closely with dealership teams to reduce errors, improve claim accuracy, and increase operational efficiency while maintaining compliance with manufacturer requirements.

We are currently looking for an Account Manager to support our client locations!