Account Manager

Job Overview

We are seeking a motivated and experienced Account Manager to manage and develop a portfolio of client accounts. You will be responsible for client retention, upselling opportunities, and ensuring an exceptional service experience throughout the client lifecycle.

Key Responsibilities

• Serve as the primary relationship owner for an assigned portfolio of client accounts
• Conduct regular check-ins and business reviews to assess client satisfaction and needs
• Identify upsell and cross-sell opportunities and work with the sales team to close them
• Resolve client issues promptly, coordinating with internal teams where required
• Prepare and present account performance reports and insights
• Manage contract renewals and negotiate terms to secure long-term relationships
• Maintain accurate account records in the CRM system

Qualifications and Experience

• 3+ years of experience in account management, client success, or B2B sales
• Proven track record of retaining and growing client accounts
• Excellent communication, presentation, and negotiation skills
• Proficiency with CRM platforms (Salesforce, HubSpot, or similar)
• Strong analytical ability to interpret account data and identify trends
• Self-motivated and results-driven with a client-first mindset
• Comfortable managing multiple accounts simultaneously in a remote environment
• Degree in Business, Marketing, or a related field preferred

Salary: R32,000/month | 100% Remote