Account Director, Digital

JOB PURPOSE

 

As a Director-level autonomous, proactive, and strategic thought leader, you will be responsible for defining and driving the global strategy and commercial success of Spark's digital localization portfolio for a major technology client. You will serve as the brand steward and trusted strategic partner, directing senior client relationships and leading the cross-functional internal teams.

  

The ideal candidate brings deep localisation expertise, experience managing multi-million portfolio global accounts, and a proven ability to balance strategic thinking, commercial ownership, and operational leadership in a fast-paced agency environment.

  

SCOPE & ACCOUNTABILITY 

• Responsibility and Ownership of a global digital localisation client account.
• Ultimate Strategic and Commercial accountability for all digital account performance and growth.
• Directing and sponsoring cross-functional internal teams and external partners.
• Full P&L ownership and executive management of forecasting, margin attainment, and EBITDA targets.
• Final decision-making and executive resolution point for all high-stakes client, delivery, and commercial issues.

  HOW YOU LEAD
 

• You operate with autonomy and strategic confidence in complex, global environments.
• You remain calm and composed under pressure, providing clarity in high-stakes situations for both clients and internal teams.
• You make decisive, commercially sound decisions, even when they are difficult.
• You hold teams accountable while fostering trust, engagement,      and high performance.
• You proactively escalate risks and navigate solutions through the right channels.
• You demonstrate resilience, adaptability, and focus in a fast-paced agency setting.
• You communicate with clarity and influence at all levels, including executive stakeholders.
• You model reliability and integrity, doing what you say you will do.
• You uphold Spark’s Core Values (6 C’s), policies, governance standards, and professional expectations.

 
WHO YOU ARE
 

• Curiosity: You seek deep commercial and operational understanding of your clients’      ecosystems, using insight and data to anticipate challenges and unlock growth.
• Creativity: You shape innovative, scalable strategies that enhance digital localization performance, improve margin, and evolve digital delivery models.
• Catalyst: You create momentum - aligning stakeholders, influencing decision-making, and driving initiatives that expand impact and long-term value.
• Care: You build trusted, senior relationships grounded in integrity and accountability, balancing client advocacy with sustainable delivery.
• Commitment: You take full ownership of performance—P&L, governance, quality, and strategic outcomes—delivering against clear KPIs.
• Collaboration: You unite cross-functional teams around shared goals, clarity of accountability, and collective success.

KEY RESPONSIBILITIES
CLIENT PARTNERSHIP & STAKEHOLDER MANAGEMENT

• Cultivate and champion key digital global client partnerships, serving as the lead strategic contact and primary trusted advisor.
• Navigate and orchestrate complex stakeholder ecosystems to architect long-term value and expand Spark's service offerings.
• Uphold executive brand stewardship, ensuring consistency, quality, and strategic alignment with client standards.
• Design and lead senior-level governance forums, strategic reviews, and director-level communications.

 
STRATEGIC & COMMERCIAL LEADERSHIP

• Executive Ownership and P&L: Command the strategic and commercial performance of the digital localisation account.
• Financial Accountability: Maintain absolute accountability for digital account financial health, ensuring key accounts consistently meet or exceed budgeted EBITDA and margin targets.
• Growth Strategy: Develop, champion, and execute sophisticated growth, optimization, and innovation roadmaps for key client partnerships.
• Business Development: Proactively identify, progress, and execute high-value upsell and cross-sell opportunities across Spark’s evolving service portfolio.
• Executive Collaboration: Collaborate strategically with the Group VP on advanced forecasting, portfolio growth strategy, and long-term executive account planning.

 
DELIVERY & OPERATIONAL EXCELLENCE

• Cross-Functional Orchestration: Strategically partner with      Language Services, Global Operations, Finance, and regional Spark teams to ensure consistently excellent account delivery.
• Process and Documentation Architecture: Lead the evaluation and redesign of core processes and workflows to identify and implement step-change improvements, system efficiencies, documentation management and strategic automation opportunities.
• Onboarding Strategy: Direct the strategic setup and seamless integration of new partner accounts into Spark systems and workflows.
• Integrated Delivery: Ensure digital localisation delivery architecture is fully integrated and synchronous with broader digital production pipelines.
• Operational Mandate: Drive continuous, quantifiable improvement in quality standards, delivery velocity, operational scalability, and cost efficiency.

 
KPIs & GOVERNANCE

• Performance Definition: Define, establish, and enforce strategic objectives and high-impact KPIs for both Spark teams and executive-level client engagements.
• Accountability: Oversee the measurement and performance management of direct reports and teams against defined commercial and operational outcomes.
• Financial      Control: Ensure executive-level accurate financial planning, precise forecasting, and transparent commercial reporting across all digital accounts.
• Risk & Governance: Maintain and champion robust governance frameworks, proactive risk management, and effective executive escalation protocols.
• Security Excellence: Ensure compliance with data security protocols, confidentiality standards, and regulatory requirements.

 
PEOPLE & LEADERSHIP

• Digital Team Leadership and Management: Oversee,      lead, and inspire high-performing, multi-disciplinary global digital teams in a complex, fast-paced environments.
• Culture Architect: Champion a culture defined by high accountability, strategic collaboration, and relentless continuous improvement to deliver high-quality, secure client solutions.
• Talent Development: Provide strategic direction,      mentorship, and outcome-focused performance management for direct reports. 
• Service Advocacy: Ensure all teams possess and can articulate and execute services for evolving Spark’s full-service portfolio, enabling effective operations and increased value to our partners.