Account Coordinator, Chicago, IL

How you’ll have an impact at Paula’s Choice:

The Account Coordinator (AC) is a retail-focused individual who partners with their leader to drive sales revenue in a multi-door, territory.  This role is responsible for building strong retailer relationships, training and coaching in-store associates, modeling successful side-by side selling in stores, planning and executing in-store events, maintaining and upholding merchandising standards, plus leading promotional activities and product launch initiatives to reach sales targets at Sephora.     

As an Account Coordinator (AC) a typical day might include a mix of the following:

Strategy/Administrative

• In partnership with leader, develop territory strategy to reach Sephora sales target and provide growth YOY, assuring focus on elevating the brand awareness to reach maximum ROI.
• Plan and execute territory event door strategy to provide YOY growth and deliver weekly results and feedback to leadership.
• Plan, schedule and execute territory call cycle for maximum business growth.
• Track sales and training performance, communicate opportunities to leader.
• Participate in Bi-Weekly and Monthly B&M meetings and communicate any business opportunities within territory.
• Maintain organization to ensure deadlines are being met, including but not limited to calendars, T&E budgets, weekly sales recaps, event recaps, store visit recaps, store visit schedules, travel bookings and other administrative responsibilities.

HR/Communication

• Participate in regular touch bases with team to assure strong communication and partnership alignment.
• Diplomatically address and resolve any store level challenges to maintain strong relationships and ensure solid brand integrity.

Training Support

• Participate in product training webinars, in-person training courses and special education focused events to build expertise in the brand and category.
• Execute successful implementation of all sales and training support tools regarding new product launches and daily in-store visits to achieve 5-star service scores.
• In partnership with leader and Education team, support the execution of elevated training opportunities.

Sales Support

• Plan and execute in-store events including elevated brand experience events and provide in-store partnership to achieve sales targets.
• Communicate all store level feedback in a timely manner.
• Execute on maintaining the highest level of standards to all merchandising guidelines and in-store activations
• Execute regular business reviews with in-store retail partners to communicate trending business and negotiate elevated store training opportunities and event strategies to drive retail sales growth
• Manage any out of stock or visual merchandising needs with retail partners, following all retailer brand guidelines.

The Details:

• Hours: Full-time role that will require flexibility to work some evenings, weekends and some holidays:
• Tuesday – Saturday Schedule
• Physical requirements: Ability to lift 40 pounds and stand up to 8 hours on your feet in stores
• Travel requirements: Up to 80 % travel, territories can vary based on geographical areas and are subject to change based on business needs (*Transportation costs policy will be covered in the interview process)
• 20% Office/ Administrative Time: To include but not limited to: onboarding & ongoing training, booking in-store visits & travel, expense reports, store visit and event recaps, weekly communications, etc.
• Chicago, IL area with a minimum of 1 hour or less proximity to high volume location;
• Michigan Avenue Sephora
• Reliable transportation is required

What you’ll bring to the table:

• 2+ years minimum of beauty industry experience or equivalently relevant qualified experience
• 1+ years minimum of managing a multi-door, multi-retailer territory
• 1+ years minimum of retail sales and training experience in a Sephora environment
• Valid Passport and ability to travel within your region 80% of the time
• Knowledge of skincare, cosmetics, clinical techniques and procedures, along with business terminology
• 1+ years Sephora EDU portal OLR/ scheduling experience
• Ability to work a flexible schedule, including weekends, evenings and holidays; minimum of 3 Saturdays and some Sundays per month based on business needs: (Tuesday – Saturday Schedule)
• Superior selling skills with proven ability to set and achieve sales goals
• Effective and engaging training skills that deliver consistent sales results
• Proven ability to build relationships, drive sales and provide outstanding customer service
• Exceptional time management skills
• Ability to work both autonomously as well as with a team
• Ability to quickly learn new technology and effectively use that technology to meet the demands of the role
• Strong analytical skills
• Multi-lingual preferred
• Must have proof of insurance, current and valid driver’s license, and reliable means of transportation
• Experience with Microsoft Office skills, including PowerPoint, Word, Excel & Outlook
• Flexible and amenable to changes in a fast-paced, high-growth environment. Must be able to multi-task while accommodating changing priorities

Note: At any time, with or without notice, Paula’s Choice reserves the right to add/delete/change the position’s requirements.

Approximate Salary Range Based on Experience and Location:

$70,000 - $75,000 USD/annually

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