ABA Intake Specialist

ABA Intake Specialist

We are looking for an ABA (Applied Behavior Analysis) Intake Specialist to join our team and help families take the next step toward accessing meaningful behavioral health services.

If you’re organized, compassionate, detail-oriented, and great at keeping things moving, you’ll fit right in! As an Intake Specialist, you’ll be an important part of the client experience—serving as a friendly and knowledgeable point of contact while coordinating the details needed to get new clients successfully connected to services.

What You’ll Do

You’ll help guide new clients and families through the intake process from their initial inquiry all the way through admission.

Your day-to-day may include:

• Be the first point of contact: Respond to inquiries from prospective clients, parents, guardians, referral sources, and other stakeholders in a timely, professional, and compassionate manner.
• Coordinate the intake process: Manage new client intakes from initial referral through admission and transition to clinical services.
• Gather the details: Collect, review, and maintain required client information, documentation, forms, and other intake materials.
• Keep things moving: Track pending intakes and proactively follow up on outstanding paperwork, authorizations, assessments, and other requirements.
• Coordinate across teams: Work closely with clinical, scheduling, authorizations, and administrative teams to help ensure clients are ready to begin services.
• Solve problems: Identify potential barriers or delays and work with the appropriate teams to resolve them.
• Stay organized: Maintain accurate client records, communication logs, and intake tracking information.
• Communicate with care: Keep clients, families, referral sources, and internal teams informed throughout the intake process.
• Handle sensitive information: Maintain confidentiality and protect client information in accordance with company policies and applicable requirements.
• Support a positive client experience: Help make what can be an overwhelming process feel clear, organized, and welcoming.
• Participate in department meetings, trainings, and company initiatives.
• Perform other duties as assigned by management.

What We’re Looking For

We’re looking for someone who is organized, dependable, personable, and ready to take ownership of their work.

Required:

• High school diploma or equivalent
• 2–3 years of experience in intake, admissions, healthcare administration, behavioral health, ABA, scheduling, customer service, or a related field
• Strong communication, organization, time-management, and attention-to-detail skills
• Ability to manage multiple priorities, meet deadlines, work independently, and solve problems effectively
• Professional and compassionate approach when working with clients, families, referral sources, and internal teams
• Ability to handle sensitive and confidential information appropriately
• Proficiency with Microsoft Office, Google Workspace, electronic medical records, CRM systems, scheduling platforms, or similar software

Preferred:

• Associate’s or bachelor’s degree in healthcare administration, business, behavioral health, human services, or a related field
• Experience in ABA, behavioral health, or healthcare
• Experience working with clients, families, referral sources, or healthcare providers

The Details

• Competitive Compensation: $25/hr
• Schedule: Full Time, Remote (Preferred to live in MST, CST or EST time zones)
• U.S. Work Authorization: Must currently reside in the United States and be authorized to work in the U.S. without employer sponsorship.

Why You’ll Love This Role

This is more than a behind-the-scenes administrative position. You’ll help families navigate an important step toward receiving care and play a key role in creating a positive experience from their very first interaction with us.

You’ll have the opportunity to:

• Make a meaningful impact on clients and families
• Build relationships with teams across the organization
• Develop your knowledge of behavioral health and client services
• Use your organization and problem-solving skills every day
• Be part of a collaborative team that cares about the work we do

If you’re a people person who loves organization, problem-solving, and making a difference, we’d love to have you join the team!