The Case Coordinator supports travelers experiencing medical emergencies abroad by managing their cases from onset until they return home or continue their trip. Responsibilities include coordinating with healthcare providers, arranging medical transport, and maintaining empathetic communication with claimants.
The Travel Assistance Advisor provides empathetic support to travelers experiencing medical emergencies or loss of items while abroad. They act as a primary point of contact to connect customers with medical services and explain complex insurance coverage details.
The Travel Assistance Advisor provides empathetic support to travelers experiencing medical emergencies or travel interruptions. They manage omni-channel communications to connect clients with medical services and explain insurance coverage details.
