WSA Americas

Manage inbound and outbound calls to schedule qualified hearing aid evaluation appointments and handle client inquiries. Provide courteous service via phone, SMS, email, and chat while adhering to HIPAA guidelines and company protocols.

Handle inbound and outbound calls to schedule qualified hearing aid evaluation appointments and manage client inquiries. Provide courteous service via phone, SMS, email, and chat while adhering to HIPAA guidelines and company protocols.

Manage clinic schedules, maintain client charts, and provide enthusiastic customer service to patients. Handle stock orders, inventory audits, and basic hearing aid troubleshooting and cleaning.

The role involves conducting regional and national seminars to educate customers and providing technical product training for staff and clients. It also requires implementing educational-based selling strategies and managing administrative tasks such as calendaring and expense reporting.