You will identify and qualify potential business customers for the public cloud platform while coordinating meetings for the COO. Additionally, you will maintain the sales pipeline in the CRM and ensure consistent follow-up with both new and inactive contacts.
You will act as the primary liaison between German-speaking customers and the technical team to ensure service requests are resolved efficiently. Responsibilities include managing ticket lifecycles, coordinating engineers, and identifying risks to maintain high service standards.
Manage service delivery for German-speaking customers by clarifying requests, assigning ticket ownership and priorities, and following issues through to resolution. Coordinate technical teams, manage incidents and escalations, communicate progress and risks, and improve service workflows and documentation.
