The Senior Representative manages end-to-end order administration, issue resolution, and customer interactions for trade accounts across multiple communication channels. They are responsible for maintaining SLA compliance, executing tasks according to standard operating procedures, and identifying opportunities for process improvement.
The Senior Representative will support Multifamily accounts by managing trade customer inquiries regarding order confirmation, product returns, and service. The role also involves driving process alignment, fostering a culture of continuous improvement, and collaborating cross-functionally to ensure operational efficiency.
The Senior Representative will manage internal customer databases and resolve inquiries across multiple channels including phone, email, and chat. They are responsible for maintaining high standards of customer service while adhering to standard operating procedures and meeting performance metrics.
The Senior Representative will process customer requests and resolve inquiries across multiple channels while maintaining high standards of customer experience. They are responsible for managing escalated interactions, interpreting communications, and adhering to standard operating procedures within the Supply Chain organization.
The Senior Representative will process customer requests and resolve inquiries across multiple channels while maintaining high service standards. They are responsible for managing escalated interactions and interpreting communications to ensure efficient issue resolution.
Provide technical support for the installation, diagnosis, and repair of major appliances through multi-channel interactions including voice, chat, and video. Collaborate with quality and engineering teams to identify emerging issues and contribute to continuous improvement efforts.
