Whirlpool

Act as a primary contact for JennAir Canada customers to provide pre and post-sales support. Resolve consumer requests in a fast-paced environment while administering corporate policy to ensure a positive customer experience.

Provide technical support for the installation, diagnosis, and repair of major appliances via voice, chat, email, and video. Collaborate with Quality and Engineering teams to report emerging issues and identify content gaps for improvement.

Provide technical support for the installation, diagnosis, and repair of major appliances through voice, chat, email, and video calls. Collaborate cross-functionally to improve service quality and communicate emerging issues to engineering teams.