The Retention Sales Representative acts as the primary point of contact for customers, handling inbound calls to sell and retain broadband, video, and voice services. They are responsible for achieving sales goals, documenting transactions accurately, and maintaining high levels of customer loyalty.
The role focuses on generating new commercial revenue and contract renewals through inbound exploratory conversations with business customers. Responsibilities include managing account maintenance, providing solution quotes, and utilizing Salesforce to track sales activities.
The role focuses on accelerating Commercial Support product growth by acting as a liaison between technical sales and implementation teams. Responsibilities include basic network design, cloud solution onboarding, and providing technical support to business clients.
