University of Massachusetts Medical School

The Lead Disability Assistant manages unit workflow, monitors performance indicators, and trains staff to ensure efficient processing of disability determinations. They also serve as the primary point of contact for clients and agencies, ensuring compliance with HIPAA regulations and managing incoming medical information.

The Program Coordinator manages Medicare enrollment activities for Medicaid clients, including outreach, customer service, and record updates. They are also responsible for monitoring program effectiveness, ensuring regulatory compliance, and recommending procedural improvements.