Provide pre and post-sale technical support for audio hardware and software via telephone, chat, and online requests. Manage customer inquiries, process replacement parts, and handle Return Material Authorizations (RMA) according to company policies.
The Director of Procurement & Strategic Sourcing will lead global sourcing strategies, supplier ecosystem management, and material availability to optimize total cost of ownership. They will also oversee cross-functional alignment with Engineering, Finance, and Operations to ensure supply chain resilience and support company growth.
