The Service Desk Analyst I provides first-level end-user support and incident diagnosis for applications, endpoints, and infrastructure. They act as a single point of contact for users, managing ticket routing and documenting all interactions and resolutions.
Analyze complex business needs and work with stakeholders and IT teams to document, validate, and deliver system solutions and application enhancements. Support project planning, data analysis, testing, implementation, and status reporting, while guiding other Business Analysts as needed.
The HR Shared Services Representative serves as a primary point of contact for HR inquiries, managing requests in a high-volume, queue-based environment. They provide transactional support in Workday, coordinate post-offer activities, and ensure compliance with HR policies and procedures.
