The Production Analyst is responsible for conducting quality assurance on legal documents, managing file archives, and ensuring accurate order fulfillment. They must also perform meticulous data comparison and maintain strict confidentiality regarding all client and organizational information.
The Team Lead oversees daily operations within the record retrieval team, including workflow distribution, quality assurance, and team performance monitoring. They are responsible for coaching team members, resolving client escalations, and facilitating regular team meetings to ensure operational efficiency.
