The Customer Experience Agent is responsible for managing customer inquiries across multiple channels including phone, chat, and email to ensure high satisfaction. They will handle order processing, returns, refunds, and resolve issues related to shipping and product quality while maintaining brand standards.
Own the product development pipeline and coordinate cross-functional work from concept through packaging, marketplace readiness, and launch across Amazon, DTC, and other channels. Manage packaging artwork and print production, track launch performance, and build SOPs and project dashboards to improve accountability and execution.
The Media Buyer will own and execute paid media strategies across Meta, Google, TikTok, and emerging platforms to drive profitable growth. They are responsible for managing budgets, optimizing campaigns based on contribution margin, and coordinating with creative and commerce teams.
Own the messaging, positioning, and conversion strategy for product catalogs across Amazon, Shopify, and paid media. Bridge the gap between scientific product mechanisms and persuasive, customer-first messaging to drive measurable business growth.
Own the messaging, positioning, and conversion strategy for product catalogs across Amazon, Shopify, and paid media. Bridge the gap between scientific product mechanisms and persuasive, customer-first messaging to drive measurable business growth.
