The role involves driving revenue by managing the full sales cycle, from lead generation and cold calling to contract negotiation and closing. You will also act as a trusted advisor to clients, delivering tailored travel management solutions while collaborating with internal teams to ensure successful implementation.
The specialist will handle inbound client communications to provide travel guidance, create tailored itineraries, and resolve travel-related challenges. They will collaborate with internal teams to ensure accurate arrangements while maintaining high levels of client satisfaction.
The specialist will handle inbound client inquiries via phone, email, and chat to provide personalized travel solutions and itinerary management. They will collaborate with internal teams to ensure accurate travel arrangements while maintaining high standards of client satisfaction.
Manage and oversee a team of travel consultants in a 24/7 inbound call center environment. Develop performance goals, conduct coaching sessions, and ensure quality standards are met while handling client escalations.
