Call Specialists receive calls, texts, and emails from individuals seeking access to health and human services. They are responsible for providing empathetic customer service and maintaining accurate documentation according to program standards.
Call Specialists receive calls, texts, and emails to provide information and referrals for health and human services. They are responsible for providing empathetic customer service and maintaining accurate, timely documentation of all interactions.
Provide 24-hour telephone, text, and chat crisis response to individuals and families experiencing mental health crises. Perform risk assessments and develop stabilization plans while collaborating with community partners to ensure continuity of care.
