The Crisis Support Specialist will answer calls and messages to provide mental health crisis intervention and support to individuals and families. They will also conduct risk assessments, document interactions, and collaborate with crisis response services across the state.
Call Specialists receive calls, texts, and emails from individuals seeking access to health and human services. They are responsible for providing empathetic customer service and maintaining accurate documentation according to program standards.
Provide 24-hour telephone, text, and chat crisis response to individuals and families experiencing mental health crises. Perform risk assessments and develop stabilization plans while collaborating with community partners to ensure continuity of care.
