Call Specialists receive calls, texts, and emails to provide information and referrals for health and human services. They are responsible for providing empathetic customer service and maintaining accurate, timely documentation of all interactions.
The Clinical Supervisor provides real-time clinical support, consultation, and supervision to crisis support specialists handling mental health crises. They also facilitate professional development, ensure adherence to best practices, and assist with triage and care coordination.
Provide 24-hour telephone, text, and chat crisis response to individuals and families experiencing mental health crises. Perform risk assessments and develop stabilization plans while collaborating with community partners to ensure continuity of care.
Answer calls, texts, and chats to provide 24-hour crisis intervention and stabilization for individuals experiencing mental health crises. Perform risk assessments and collaborate with district crisis response services to ensure caller safety.
