The Customer Success Manager will act as a strategic partner to enterprise clients, ensuring successful onboarding, product adoption, and value realization. They are responsible for managing renewals, mitigating churn risks, and identifying expansion opportunities through cross-functional collaboration.
You will own the positioning, messaging, and go-to-market strategy for Teramind across multiple categories including IRM, DLP, and AI Governance. Additionally, you will lead the creative production function and provide sales teams with the necessary enablement tools and competitive insights to win.
You will own the end-to-end roadmap and strategy for the Teramind Endpoint Agent across Windows, macOS, and Linux platforms. This involves synthesizing business and technical requirements to drive product outcomes, performance, and security hardening.
Provide advanced technical support and troubleshooting for customers via chat and email to maintain high satisfaction. Act as a product expert to analyze issues, identify trends, and collaborate with cross-functional teams for long-term solutions.
Own the end-to-end roadmap and priorities for the Teramind Endpoint Agent across Windows, macOS, and Linux. Translate business vision into technical requirements while ensuring the agent remains performant, resilient, and undetectable in enterprise environments.
The SMB Account Executive is responsible for proactively hunting and closing new business by sourcing their own pipeline through high-intent signals and personalized outreach. They will execute a 'Rapid Diagnosis' sales motion to demonstrate the ROI of workforce intelligence and risk prevention to SMBs.
You will drive new business opportunities within the mid-market sector by managing the full sales cycle and collaborating with internal teams to deliver successful proposals. Additionally, you will serve as a trusted advisor to key stakeholders and develop comprehensive account plans to meet or exceed sales quotas.
