Talentsconnect

Manage a dedicated client base by acting as a trusted advisor to ensure long-term success and strategic growth. Responsibilities include conducting quarterly reviews, identifying up-selling opportunities, and collaborating with product and marketing teams to integrate customer feedback.

The role involves handling customer requests for content adjustments in the job shop and AI-based recruiting chat. You will manage ticket volumes in Freshdesk and collaborate with Customer Success Managers to optimize workflows using AI tools.

Build and manage AI infrastructure and automation workflows to drive the company's AI-first transformation. Provide coaching to other departments on AI implementation and maintain AI Board operations and governance standards.