The Customer Support Associate will act as the frontline contact for resolving customer inquiries via email, chat, and social media. They are responsible for maintaining accurate CRM records and collaborating with internal teams to meet performance KPIs.
The Strategic Customer Success Manager will build and nurture relationships with key enterprise stakeholders to drive retention, growth, and product adoption. They will act as a trusted advisor, conducting discovery sessions and Quarterly Business Reviews to ensure customers realize maximum ROI from the Synthesia platform.
Design and operate the systems used to train, serve, and deploy generative models reliably and efficiently. Build internal tooling and agent-oriented workflows to reduce operational overhead for researchers and engineers.
Define and drive the vision for multimodal generative models that combine text, audio, and video for real-time interactive experiences. Design, implement, and ship low-latency conversational systems from pretraining through production deployment.
The role focuses on driving operational excellence by owning incident management, automating high-risk manual processes, and managing cloud costs. The SRE will also take deep ownership of specific platform domains like Kubernetes or Temporal to ensure system resilience.
Lead and grow a team of senior Application Security engineers while owning the AppSec strategy and roadmap. Act as a technical partner and interface between security, engineering, and leadership to embed security into the AI-assisted development lifecycle.
Lead the design of AI-native product surfaces for Skills and Dubbing & Localisation, focusing on conversational avatar experiences and AI-driven workflows. Partner with Product and Engineering leaders to set the design vision, influence roadmaps, and raise the overall craft bar for the product.
Lead complex and ambiguous design initiatives to define the long-term UX vision and product direction for the AI video platform. Act as a strategic partner to Product and Engineering leads while mentoring senior designers to raise the overall craft bar.
Investigate and troubleshoot complex technical platform issues and provide fixes or workarounds for customers. Collaborate with Engineering and Product teams to escalate bugs and document technical procedures.
Own the end-to-end technical direction for offline video generation, bridging the gap between pre-training and post-training. Partner with research leadership to define long-term roadmaps and accelerate the delivery of research capabilities into the final product.
Drive growth by building strong relationships with French enterprise clients and educating them on AI video content creation. Coordinate onboarding, lead regular health check-ins, and ensure clients achieve ROI to drive retention and expansion.
Drive growth by building relationships with Italian enterprise clients and educating them on AI video content creation. Coordinate onboarding, lead regular health check-ins, and ensure clients achieve ROI to drive retention and expansion.
Drive technical validation and value realization for prospects and customers by designing solutions and running pilots. Bridge the gap between sales and customer success to ensure successful onboarding and long-term adoption of the AI video platform.
The Solutions Consultant will lead technical validation and value realization by conducting discovery, designing solutions, and managing the transition from deal closure to successful customer adoption. This role acts as a bridge between Sales, Product, and Customer Success to ensure long-term growth and repeatable business outcomes.
Design and maintain scalable infrastructure to support model training, evaluation, and production serving. Develop internal tools and automation to reduce operational overhead for researchers and engineers.
The role involves translating and expanding Synthesia's brand into global physical and experiential environments, including designing booths, spatial environments, signage, and merchandise from concept through production. This includes developing cohesive event identities across physical and digital touchpoints and designing for digital experiential moments like webinars and launches.
The Engineering Manager will lead complex engineering projects focused on driving user acquisition, activation, and revenue growth by breaking down initiatives into manageable stages with predictable timelines. This role involves partnering closely with product and data teams to prioritize high-impact work and maximize business outcomes.
The role involves owning and executing end-to-end research and engineering projects focused on developing and scaling latent video diffusion models tailored for human-centric video generation. Responsibilities include designing conditioning mechanisms, advancing distributed training strategies, improving evaluation frameworks, and optimizing inference for real-world deployment.
