Springfield Clinic

The Patient Access Specialist manages incoming clinic calls, routes them to the appropriate departments, and provides 24-hour answering services for providers. They also perform TeleNurse intake duties, maintain patient records in the EHR, and assist with emergency paging procedures.

The RN TeleNurse is responsible for triaging incoming patient calls and providing medical advice and guidance. They must identify emergencies, document health histories, and coordinate appropriate levels of care for patients.

The RN TeleNurse is responsible for triaging incoming patient calls and providing medical advice and guidance. They must identify emergencies, document health histories, and direct patients to the appropriate level of care.

Provide TeleNurse support services including medication refill requests, nursing assessments, and patient triage. Collaborate with RNs to advocate for patients and manage healthcare needs via electronic health records.