The Customer Success Agent manages outbound and inbound calls to Medicare clients to retain business and resolve policy issues. They also cross-sell ancillary products and document all interactions within the Salesforce CRM system.
The Compliance Counsel supports the implementation of the company's compliance program by researching and advising on federal and state laws, including HIPAA and TCPA. They are also responsible for conducting contract reviews, managing risk, and assisting with litigation as needed.
