The Benefits Support Representative manages inbound and outbound calls to assist employees with enrollment decisions, plan navigation, and life changes. They are responsible for resolving complex inquiries independently while maintaining high service quality and accurate documentation.
The Client Success Manager manages the ACA reporting process, ensuring compliance with IRS filing and employer reporting requirements. They serve as the primary liaison between clients and Selerix, handling onboarding, configuration, and ongoing support.
Leads the BenAdmin Client Success function to drive retention, client satisfaction, and scalable delivery quality. Responsible for coaching managers, establishing operating playbooks, and coordinating cross-functional efforts to enhance the client experience.
Execute routine, well-defined shared services tasks to support a seamless client experience. Document completed work and identify process gaps or ticket ambiguities to ensure error-free output.
The EDI Coordinator monitors daily file transmissions and manages routine communication with carriers to ensure seamless integrations. They maintain accurate documentation of file specifications and support EDI Analysts in the implementation process.
