The Payroll Support Specialist will serve as a primary point of contact for partners, providing expert-level support and resolving complex payroll inquiries. They will also collaborate with product and engineering teams to build scalable processes and improve the overall customer experience.
The role involves managing end-to-end employer payroll onboarding and designing training programs to educate partner teams on payroll best practices. You will also be responsible for refining onboarding playbooks and collaborating with product teams to automate and improve the implementation model.
You will diagnose and resolve complex payroll tax issues, including corrections, amendments, and agency notices. Additionally, you will collaborate with product and engineering teams to identify systemic root causes and automate resolution processes.
Lead and develop a team of Risk Analysts to manage day-to-day risk operations and strengthen internal controls. Design and implement SOPs, workflows, and decision trees to balance risk mitigation with customer experience in a payroll environment.
