Royal Bank of Canada

Act as the first point of contact for internal employees to resolve Level 1 technical issues via calls and chats. Monitor incoming requests, categorize FAQs, and escalate complex issues to Level 2 support teams.

Provide professional credit and mortgage advice to potential home buyers while guiding them through the end-to-end home buying journey. Act as the primary contact to connect clients with RBC partners and leverage digital tools to enhance the client experience.

Provide professional credit advice and support to clients throughout their home buying journey. Act as the primary contact to guide clients through mortgage applications and facilitate connections with RBC partners.