You will manage a portfolio of SMB customers to drive product adoption, retention, and growth while acting as a strategic partner. Additionally, you will lead business reviews and collaborate with internal teams to influence product roadmaps based on customer feedback.
The Onboarding Manager will lead live training sessions and create educational resources to ensure seamless customer adoption of Riverside's solutions. They will also collaborate with internal teams to monitor customer health and support the training of new Customer Success hires.
The role involves managing a portfolio of SMB customers, acting as a strategic partner to drive adoption, ensure retention, and identify expansion opportunities through regular business reviews and high-impact conversations. The manager will also collaborate cross-functionally with Product and Marketing to influence the roadmap as the voice of the customer.
You will engage with prospective users, managing the full sales cycle from the initial meeting to close while driving revenue growth. Your role involves identifying high-potential leads and navigating both simple and complex sales deals in a consultative manner.
