You will own the end-to-end product education strategy by scripting, shooting, and editing high-quality video content for YouTube and Riverside University. You will act as the primary face of the brand while collaborating with product and marketing teams to translate user feedback into educational resources.
You will manage a portfolio of SMB customers to drive product adoption, retention, and growth while acting as a strategic partner. Additionally, you will lead business reviews and collaborate with internal teams to influence product roadmaps based on customer feedback.
The Onboarding Manager will lead live training sessions and create educational resources to ensure seamless customer adoption of Riverside's solutions. They will also collaborate with internal teams to monitor customer health and support the training of new Customer Success hires.
You will engage with prospective users, managing the full sales cycle from the initial meeting to close while driving revenue growth. Your role involves identifying high-potential leads and navigating both simple and complex sales deals in a consultative manner.
