Own product design projects end-to-end, from problem definition and research to shipping improvements. Collaborate with engineering and customer support to iterate on product vision and simplify user experiences.
Resend
9 Remote Job Openings at Resend
The Technical Account Executive will manage high-intent inbound opportunities and iterate on sales playbooks to scale the company's repeatable sales motion. They will also focus on expanding existing customer accounts and preventing churn by acting as the voice of the customer internally.
Customer Success Engineer (Shifted Week: Tuesday - Saturday)
Resend
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Full Time
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15 days ago
Resend
Act as the front-line for customer requests by debugging bugs and shipping scoped fixes. Improve support scalability by refining AI agents, creating guides, and advocating for customer needs to the product team.
Act as the front-line for customer requests by debugging bugs and shipping scoped fixes. Improve support scalability by refining AI agents, creating guides, and advocating for customer needs to the product team.
Own the end-to-end acquisition funnel and optimize free-to-paid conversion through data-driven campaigns. Improve landing pages using SEO/AEO and evaluate the effectiveness of paid spend and distribution channels.
Build and own polished product experiences end-to-end, from product thinking and UX design to implementation and iteration. Collaborate with cross-functional teams to turn complex technical concepts into simple, trustworthy user experiences for developers.
Build and improve security foundations for the platform, including API keys, secrets management, and tenant isolation. Design secure defaults for services and improve detection and response for suspicious system events.
Build and maintain core components for sending transactional and marketing emails. Develop metrics, policies, and automated systems to manage email deliverability and reputation.
Build and operate Resend's email transport infrastructure, focusing on SMTP delivery, routing, and throttling systems. Partner with Trust & Safety to protect the sending network and manage incident response for deliverability issues.
