You will build and maintain developer tools, SDKs, and CLI interfaces while operating the backend services that support them. You will collaborate with product squads to ensure consistent API behavior and provide direct support to developers using the platform.
You will build and operate Resend's email transport infrastructure, including SMTP delivery, routing, and reputation-aware systems. Additionally, you will partner with Trust & Safety teams to design controls that protect the network from abuse and participate in incident response.
You will own features end-to-end, from scoping and API development to building and scaling reliable distributed systems. Additionally, you will operate the infrastructure you build, participate in on-call rotations, and collaborate with support to improve product quality.
The Technical Account Executive will manage high-intent inbound opportunities and iterate on sales playbooks to scale the company's repeatable sales motion. They will also focus on expanding existing customer accounts and preventing churn by acting as the voice of the customer internally.
Act as the front-line for customer requests by debugging bugs and shipping scoped fixes. Improve support scalability by refining AI agents, creating guides, and advocating for customer needs to the product team.
Build and improve security foundations for the platform, including API keys, secrets management, and tenant isolation. Design secure defaults for services and improve detection and response for suspicious system events.
Build and operate Resend's email transport infrastructure, focusing on SMTP delivery, routing, and throttling systems. Partner with Trust & Safety to protect the sending network and manage incident response for deliverability issues.
