You will build and own the manufacturer partnerships business by developing strategic relationships and defining how Rebar partners with manufacturers. Additionally, you will sell market intelligence products by leveraging data from construction projects to provide insights to industry manufacturers.
The specialist will manage frontline support by resolving inbound client issues via tickets and video calls while maintaining high service standards. They will also collaborate with product and engineering teams to improve support operations and drive product adoption.
The Implementation Manager will own the end-to-end client onboarding process, including conducting kickoffs, training, and troubleshooting to ensure successful product adoption. They will also collaborate with internal teams to build repeatable playbooks and provide customer feedback to influence the product roadmap.
