The Manager, Customer Success is responsible for leading, developing, and managing a team of approximately 10 India-based Customer Success Associates. They will oversee team performance, provide coaching, and ensure high-quality support for global clients while partnering with cross-functional leadership.
Provide prompt technical support to customers while diagnosing and troubleshooting complex issues across web platforms and applications. Document interactions, contribute to the knowledge base, and collaborate with cross-functional teams to resolve customer-impacting incidents.
The Senior QA Engineer I will lead testing efforts within an Agile environment to ensure products meet quality standards and end-user requirements. Responsibilities include creating comprehensive test plans, managing testing processes, and collaborating with developers to improve quality and usability.
The UX Designer will partner with Product and Engineering to build products by defining user behavior outcomes and conducting research. They are responsible for creating functional prototypes using AI tools and ensuring design consistency and accessibility across the platform.
The Senior Accountant will manage the end-to-end accounts receivable cycle, including invoicing, collections, and reconciliations. They will also support month-end closing activities and partner with U.S.-based finance teams to ensure accurate reporting.
The VP, Security & Quality will lead the development and execution of security strategies and quality management systems to ensure the integrity of testing environments. This role involves cross-functional collaboration to monitor performance metrics, mitigate operational risks, and drive continuous improvement across all testing delivery models.
