Provide support to users via chat, email, and social media to resolve issues and ensure customer satisfaction. Collaborate with product teams to flag problem areas and share user feedback for service improvement.
Preply
5 Remote Job Openings at Preply
Resolve customer issues and answer questions via written communication channels like chat, email, and social media. Collaborate with product teams to flag problem areas and share user feedback to improve the customer experience.
The engineer will own backend-heavy services end-to-end, powering communications like emails and notifications, while also building and maintaining frontend surfaces in React for CRM-facing experiences. They will partner with marketing and CRM teams to translate needs into reliable, scalable technical solutions and establish best practices for safe delivery.
The Customer Support Agent will answer customer questions and resolve issues while ensuring customer satisfaction. They will also identify problem areas and work closely with product teams to share customer feedback.
The Customer Care Specialist will answer customer questions and resolve issues while ensuring customer satisfaction. They will also identify problem areas and work closely with product teams to share customer feedback.
