Engineering Manager
Define the AI technical strategy and roadmap for customer experience agents including voice, email, chat, and SMS. Lead a senior engineering team while remaining hands-on with code, architecture design, and production debugging.
Define the AI technical strategy and roadmap for customer experience agents including voice, email, chat, and SMS. Lead a senior engineering team while remaining hands-on with code, architecture design, and production debugging.
You will be responsible for building and maintaining automated UI, API, and end-to-end tests while partnering with engineering teams to identify quality risks. Additionally, you will manage CI/CD pipeline health and contribute to release testing cycles to ensure high-quality product delivery.
The Software Engineer will implement features and enhancements while collaborating with senior engineers and product partners. They will also maintain codebases, troubleshoot production issues, and contribute to technical design and observability efforts.
You will lead the technical direction and architecture for Docket Operations, overseeing underwriting dashboards, automation frameworks, and agentic workflows. You will also mentor engineers, drive engineering standards, and partner with cross-functional teams to deliver scalable technical solutions.