Philadelphia Insurance Companies

The Licensed Customer Service Representative will handle inbound and outbound calls to address client needs, policy changes, and billing inquiries. They are responsible for maintaining underwriting compliance and conducting risk analysis while providing superior customer service.

The specialist will communicate with policyholders and brokers to manage new and existing insurance policies while maintaining underwriting integrity. Responsibilities include conducting risk analysis, quoting and binding business, and handling high-volume inbound and outbound calls.

The role involves designing, developing, and supporting software application systems to meet business needs across various technical areas. Key duties include translating requirements into specifications, performing code reviews, and providing Level 3 operational support.

Develop and deliver targeted sales coaching, live call training, and performance support to improve conversion and customer engagement. Refine sales techniques and support new hire training to ensure consistent execution of company standards.

Specialists communicate directly with policyholders, agents, and brokers regarding new and existing business via phone and email, while maintaining underwriting integrity by adhering to company standards. Key duties include conducting risk analysis, determining eligibility, quoting, binding new business, and making changes to in-force policies.

Licensed Customer Service Representatives serve as the primary contact for existing customers, addressing needs via phone and email, maintaining underwriting integrity, and handling service updates like policy changes, cancellations, and billing clarifications. Responsibilities also include conducting risk analysis, evaluating underwriting quality, and meeting production goals while adhering to compliance standards.