The Licensed Customer Service Representative will handle inbound and outbound calls to address client needs, policy changes, and billing inquiries. They are responsible for maintaining underwriting compliance and conducting risk analysis while providing superior customer service.
The specialist will communicate with policyholders and brokers to manage new and existing insurance policies while maintaining underwriting integrity. Responsibilities include conducting risk analysis, quoting and binding business, and handling high-volume inbound and outbound calls.
The role involves designing, developing, and supporting software application systems to meet business needs across various technical areas. Key duties include translating requirements into specifications, performing code reviews, and providing Level 3 operational support.
