Remote Cannabis Customer Service Representative

Full-Time | Remote, United States

ABOUT CANNABISBPO

PharmaCentra LLC d/b/a CannabisBPO is seeking a Full-Time Remote Cannabis Customer Service Representative to support customers and retail partners in the legal cannabis industry. This work-from-home contact center position communicates with customers by phone, email, and chat while providing professional, accurate, and responsive customer service.

We value employees who are dependable, customer-focused, adaptable, and committed to quality. We offer DailyPay, a remote work environment, and opportunities to develop your skills and grow within the organization.

WHAT YOU'LL DO

As a Remote Cannabis Customer Service Representative, you will handle inbound and outbound customer interactions, answer questions, resolve customer inquiries, research information, and accurately document customer communications. You will use multiple computer applications, browser tabs, client systems, and other resources while assisting customers.

Successful representatives are professional communicators and active listeners who can remain focused in a fast-paced remote contact center environment. Employees are expected to be available, engaged, and actively performing assigned duties throughout scheduled working hours, except during authorized breaks and meal periods. This position requires consistent attendance, reliability, schedule adherence, attention to detail, and the ability to meet established quality, productivity, and performance expectations.

QUALIFICATIONS

Knowledge of the legal cannabis industry is required, and previous dispensary or cannabis industry experience is preferred. Candidates must have a high school diploma or equivalent and at least one year of customer service, call center, contact center, or related customer-facing experience.

Strong verbal and written communication, active listening, problem-solving, computer, and documentation skills are required. Candidates must be comfortable learning new technology and navigating multiple applications and browser tabs while communicating with customers. Working knowledge of Microsoft Windows is required. Bilingual English/Spanish skills are preferred.

REMOTE WORK AND TECHNOLOGY REQUIREMENTS

This is a remote position, but it is not a work-from-anywhere position. Employees must physically perform all work from within the United States at an approved work location during scheduled working hours.

The use of VPNs, proxies, remote desktops, location-masking services, or similar technology to conceal or misrepresent an employee's physical work location is prohibited.

Employees must have a quiet, private, professional workspace appropriate for handling customer interactions and protecting confidential information.

Candidates must have a Windows 10 or Windows 11 PC with an Intel Core i5 or AMD Ryzen 5 processor or better, at least 8 GB RAM, at least a 256 GB SSD, a second monitor, webcam, and USB headset. Mac computers and Chromebooks are not supported.

A reliable wired high-speed internet connection with a minimum of 50 Mbps download and 50 Mbps upload is required. This matches the minimum speed currently used in your interview process.

SCHEDULE

This is a full-time position of up to 40 hours per week. Current operating hours may include Monday through Saturday from 9:00 a.m. to 9:00 p.m. Eastern Time and Sunday from 9:00 a.m. to 5:00 p.m. Eastern Time. Evening and weekend availability is required, including availability to work at least one weekend day each week. Schedules may vary based on business and client needs.

HIRING PROCESS

Candidates should expect verification of remote-work technology, internet connectivity, and physical work location during the selection process. Candidates must also successfully complete applicable pre-employment screening requirements.

READY TO JOIN OUR TEAM?

If you have legal cannabis industry knowledge, customer service experience, strong communication and computer skills, and the technology and work environment required to succeed in a remote contact center, we encourage you to apply.