The Senior Customer Engineer owns strategic enterprise accounts, managing the full technical lifecycle from acquisition and implementation to adoption and expansion. They act as a strategic advisor, resolving complex technical challenges and building reusable frameworks to improve team capabilities.
Build and deliver customer training programs by translating business challenges into executable engagement structures. Manage the end-to-end operational lifecycle, including trainer selection, client onboarding, and post-class feedback analysis.
Design and deliver complex technical engagements, including custom integrations, data pipelines, and APIs to extend Pendo's capabilities. Act as a strategic advisor to customers on data architecture and technical transformation while building reusable frameworks for the Professional Services team.
Own the strategy, roadmap, and full lifecycle of a defined product area for an AI-powered analytics platform. Collaborate with engineering, design, and go-to-market teams to build complex workflows for enterprise customers.
The RVP will build, manage, and scale a team of high-performing Enterprise Account Directors. They will define and execute strategies to grow net new sales in existing Enterprise accounts and acquire new logos.
