The Technical Support Specialist will take ownership of support cases, troubleshoot hardware and software issues, and guide users through troubleshooting and setup. They will also document cases in Salesforce and escalate issues as necessary.
PartnerHero
5 Remote Job Openings at PartnerHero
Graveyard Shift – Customer Experience & Upselling Specialist
PartnerHero
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Full Time
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6 months ago
PartnerHero
The specialist will provide omnichannel customer support, assisting with bookings and inquiries while promoting upsell opportunities. They will also maintain documentation of customer interactions and collaborate with internal teams to resolve escalations.
Technical Support Specialist – Geospatial & Drones (GST)
PartnerHero
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Full Time
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6 months ago
PartnerHero
As a Technical Support Associate, you will assist customers with issues related to drone flight and GIS technology. You will resolve customer tickets via email and collaborate with cross-functional teams to improve products.
The Upselling Support Specialist will provide omnichannel customer support and assist customers with reservations and inquiries. They will also identify upselling opportunities and maintain documentation of customer interactions.
Customer Support Specialist (Japanese - Keigo Speaker)
PartnerHero
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Full Time
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6 months ago
PartnerHero
As a Customer Support Specialist, you will handle requests and issues reported by users via tickets and provide phone support in honorific Japanese. You will also ensure the quality of courses uploaded to the Partner's Platform by reviewing them for compliance with customer satisfaction.
