The Customer Experience Agent acts as a brand ambassador by handling high-volume inbound calls and providing professional support to residential and business clients. They are responsible for resolving customer concerns, offering proactive solutions, and maintaining effective communication within a team-based environment.
The Service CSR is responsible for managing customer communications, resolving service-related issues, and coordinating with departments to ensure customer satisfaction. They also handle daily dispatching of service technicians, data entry, and processing customer payments.
