PainPoint Health

The representative will handle inbound and outbound calls to schedule new patients and educate them on treatment options for pain and spine clinics. They are also responsible for maintaining patient records, confirming appointments, and contributing to marketing strategy optimization.

Oversee the prior authorization process for interventional pain management procedures and serve as a subject matter expert for the team. Lead team huddles, mentor staff, and collaborate with providers and insurance carriers to improve workflow and authorization accuracy.

Manage the end-to-end prior authorization process for interventional pain management procedures to ensure timely patient care. Coordinate between practices, insurance companies, and patients while monitoring procedure trackers and documenting account activity.