The Business Process Engineer will analyze, design, and improve enterprise healthcare processes and application systems to support transformation initiatives. They will facilitate stakeholder sessions, document workflows, and develop implementation plans to ensure operational efficiency and system readiness.
The representative will handle inbound and outbound calls to provide customer service support and resolve inquiries according to program guidelines. They are responsible for accurately documenting interactions in the call center system and updating customer benefit statuses.
The Program Manager will lead a portfolio of complex healthcare IT and transformation initiatives for a cabinet-level agency. Responsibilities include overseeing program planning, execution, risk management, stakeholder coordination, and ensuring compliance with contractual and federal requirements.
