The Credit Resolution Representative researches and resolves billing and payment posting issues initiated by patients or insurance carriers. They are responsible for correcting payment postings, adjusting accounts, processing refunds, and documenting findings in accordance with department policies.
The Cash Representative is responsible for processing and posting insurance and patient payments to accounts while maintaining accurate daily bank deposit records. They also manage contractual allowances, adjustments, and corrections to insurance codes to ensure financial accuracy.
The analyst performs detailed analytical and statistical reviews of the revenue cycle to resolve billing problems and ensure effective system application administration. They also assist in developing procedures, maintaining system master files, and training staff on system operations.
The representative is responsible for reconciling daily cash to patient accounting systems and maintaining bank deposits and payment spreadsheets. They also perform research and follow-up on patient inquiries while maintaining data for audit purposes.
