The Level 3 Engineer resolves complex, high-priority technical escalations and leads the scoping and delivery of client infrastructure projects. They also design automation workflows, mentor junior staff, and maintain internal infrastructure to ensure secure and efficient operations.
The SOC Analyst monitors, investigates, and responds to cybersecurity threats across client environments while managing the alert queue. They also contribute to the continuous improvement of detection logic and automation workflows to enhance security operations.
Oversee and validate automated helpdesk workflows, provide live remote technical support, and resolve system and network administration requests across client environments. Maintain accurate ticket documentation, follow service procedures, escalate issues when needed, and identify recurring manual tasks for potential automation.
