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The Backend Solution Architect is responsible for designing and optimizing the backend architecture and ensuring seamless integration between the frontend and the INTEGRA-ERP system. This includes managing the full application lifecycle, making technical architecture decisions, and coordinating interfaces within an agile SCRUM environment.

Lead and organize the Customer Success team to ensure professional support and long-term success for clients using INTEGRA ERP software. Develop internal service processes, monitor KPIs, and manage critical customer escalations while collaborating with consulting and sales departments.

Support customers in the daily use of the INTEGRA ERP solution, covering commercial processes and organizational questions. Responsibilities include analyzing customer requirements, troubleshooting errors, and collaborating with consulting and development teams for sustainable solutions.