The Customer Support Specialist will handle inbound inquiries, manage participant recruitment workflows, and troubleshoot user issues. They will also collaborate with product teams to improve the customer journey and maintain internal documentation.
You will lead a small engineering team while remaining hands-on with the codebase to design and ship scalable systems. Additionally, you will partner with leadership to define engineering strategy and support the professional development of your team members.
You will develop and execute data-driven growth marketing strategies to drive user acquisition, activation, and retention across various channels. Additionally, you will manage demand generation campaigns, optimize the marketing funnel, and collaborate cross-functionally to improve the overall user journey.
Oversee the full enterprise sales cycle to acquire high-value accounts and build a sustainable ecosystem of strategic partnerships. Lead regional teams and engage with C-level executives to align product roadmaps with market needs.
