You will assist in taking product ideas from discovery through to delivery by working closely with engineering, design, and revenue teams. Additionally, you will monitor product metrics and customer feedback to identify opportunities for improvement and feature development.
You will lead end-to-end engineering projects, collaborating with product and design teams to build and ship new research features. Additionally, you will set technical direction, mentor team members, and iterate on product features based on real-world user feedback.
The Customer Support Specialist will handle inbound inquiries, manage participant recruitment workflows, and troubleshoot user issues. They will also collaborate with product teams to improve the customer journey and maintain internal documentation.
You will lead a small engineering team while remaining hands-on with the codebase to design and ship scalable systems. Additionally, you will partner with leadership to define engineering strategy and support the professional development of your team members.
